What this page is for
Loyalty is a visit ladder for your studio. You choose how many visits earn a reward, such as money off, a free class, or something the desk hands over. The sample on the page is an example until you save it and turn it on. The studio pays for the reward.
- Who it's for
- Studio managers
- Plan
- Pro and Enterprise plans
- Section
- Sales
Before you start
- Loyalty is on Pro and Enterprise. On other plans you can read the example, but saving stays off until you upgrade.
- Finish Billing if you want card payments to count. A visit has to be paid.
Step by step
Read the example
Open Loyalty. The Classes and Shake ladders, or the Courts ladder for a padel studio, are a sample. The Example label means they are not counting visits yet. Each field has an info icon that explains what it does.
Edit the sample
Change the ladder name, how many visits each step needs, and the reward. Which visits count can be all classes, selected class types, or no classes. Count court bookings adds paid court visits. Two rewards on one step means the member picks one.
Save the example
Click Save example. The ladders are now yours, and they stay off. If a ladder should count only some classes, set Which visits count to selected class types, tick the types under that menu, or add one there. Then set the same type on the class when you create it. That field is not the public category.
Turn a ladder on
Use Count visits on this ladder. Off keeps it as an example. On means matching visits can count, but only after the programme itself is on.
Turn the programme on
Use Count visits and grant rewards. Counting starts from that moment. Earlier visits are not added, and time spent off is not filled in later. The switch stays disabled until one ladder is on.
See who has a reward
The Rewards given table lists the member, the class type the reward was earned on, the reward, and whether they are still choosing, ready to use it, have used it, or had it taken back. Download the unused rewards as a PDF or a CSV. The same table is on Analytics, in the clients section.
Mark a desk reward used
Under Desk code, type the code the member shows you and click Mark used. A class or court reward is a voucher they use at checkout instead.
Common questions
Does the example count visits?
No. It is there so you can see how a ladder works. Save it, turn the ladder on, then turn the programme on. Until then nobody earns it.
What counts as a visit?
A paid class the member attended, or that they were still booked for when the class ended. A paid court booking counts only on a ladder that includes courts. An unpaid booking does not count. A visit paid with a loyalty reward does not count. A pack or membership that does not charge a new card does not count.
Who pays for the free class?
Your studio does. The reward comes out of your bookings. Moveya does not fund it, and members cannot cash it out or move it to another studio.
Can I change a step after someone has earned it?
You can turn that step off. If a member already has the reward, it is not deleted. Unused rewards can be reversed if the visit that earned them is cancelled.
Where else can I see this?
The same reward list is on Analytics, under clients. The studio assistant can tell you how many rewards are waiting, ready, or used, and will send you here for the names.
Related guides
Ready to try it?
https://moveya.io/studio/loyalty