What this page is for
Packages lets you sell prepaid class packs and unlimited memberships, so members pay once and use their credits or membership when they book instead of paying per class. You can also see every pack your members have bought and how many credits they have left.
- Who it's for
- Studio managers
- Plan
- Pro and Enterprise plans
- Section
- Sales
Before you start
- Finish setting up Stripe payouts on the Billing page. Until then, Add product is greyed out.
Step by step
Set your cancel window
Open Packages and enter the number of hours in Member pack cancel window (hours), then click Save. Members can cancel an unused pack for a refund of the pack price within this time. The default is 24 hours.
Add a product
Click Add product and choose Class pack or Unlimited membership. Give it a Name and, if you like, a Description members will see.
Set up a class pack
Enter the Price (£), the number of Credits and how long they last in Credits valid for (days after purchase). Click Save pack.
Set up an unlimited membership
Choose a Commitment of 1 month, 3 months or Custom days. Enter the full price for the whole commitment in Price (£), not a monthly rate. Click Save membership.
Limit intro offers
To stop members buying an offer more than once, enter a number in Max purchases per member (optional), for example 1 for an intro pack. Leave it empty for no limit.
Check your products
Use the search box and the All, Active and Archived filters to find a product. Click Details to see all its settings, including an example expiry date if someone bought it today.
Take a product off sale
Click Deactivate to stop selling a product. It moves to Archived, and you can click Activate to sell it again.
See what members have bought
Scroll to Client packages to see every pack and membership members have bought, with credits left and the date it's valid until. Use All, Active and Past to filter, or search by name, email or pack.
Lift booking pauses
Members on an unlimited membership are paused after 3 no-shows or late arrivals in 7 days. They appear under Unlimited fair-use pauses. Click Lift pause to let them book again straight away.
Common questions
Why is Add product greyed out?
Your studio hasn't finished Stripe payouts setup, so it can't take payments yet. A message on the page explains what's missing.
Can I change a product's price after creating it?
There's no edit option on this page. Deactivate the old product and add a new one with the new price. Members who already bought the old one keep it.
What happens to members' credits when I deactivate a product?
Nothing. Deactivating only stops new sales. Members who already bought it can keep using it until the credits run out or it expires.
Can members get a refund on a pack?
Yes, if they cancel within your cancel window and haven't used any credit. They get the pack price back. Moveya keeps its service fee and your studio pays the Stripe fee. Once a credit is used, they can't cancel.
Why can't a member book with their unlimited membership?
They've probably been paused for no-shows or late arrivals. Find them under Unlimited fair-use pauses, or in the Booking pause column of Client packages, and click Lift pause.
Related guides
Ready to try it?
https://moveya.io/studio/packages