What this page is for
Inbox collects every conversation with your members in one list: messages they send from your studio page in the app, and SMS and WhatsApp texts if your studio has them set up. You can reply, start new conversations and block anyone who misuses messaging.
- Who it's for
- Studio managers
- Plan
- Every plan
- Section
- Clients
Before you start
- To text members by SMS or WhatsApp, set up your number on the SMS & WhatsApp page first. Without it, Inbox handles in-app messages only.
- Members need a mobile number on their profile to receive SMS or WhatsApp messages.
Step by step
Open your conversations
Open Inbox. Conversations are listed newest first, each with a channel icon and a count of unread messages. Use Search name or number to find someone quickly.
Filter the list
Use the buttons under the search box to narrow the list. Unread can be combined with any of the others.
- All: every conversation together
- SMS and WhatsApp: texts only, shown when your studio has texting set up
- In-app: messages members sent from your studio page in the app
- Unread: only conversations you haven't read yet
Agree to the messaging rules
The first time you open an in-app conversation, read the Messages notice and click Agree and continue. The reply box unlocks once you've agreed.
Reply to a member
Click a conversation, type in the reply box and click Send. On SMS, a counter shows how many credits the message will use and how many characters are left.
Use a template on WhatsApp
You can reply freely on WhatsApp for 24 hours after the member last wrote. After that, pick an approved template from the dropdown, fill in each value and click Send. While the window is open you can also attach up to three photos or PDFs with the paperclip.
Start a new conversation
Click +, choose SMS, WhatsApp or In-app, then search for the member and click Message. The first WhatsApp message to a member must use an approved template.
Block or report if needed
Click Block at the top of a conversation to stop it, and Unblock to undo. In an in-app conversation, click Report under a member's message and choose a reason. Moveya reviews reports within 24 hours.
Common questions
Why don't I see the SMS and WhatsApp filters?
They only appear when your studio has SMS & WhatsApp set up. Without it, Inbox shows in-app messages only, and + starts in-app conversations.
Why can't I find a member when I start a new conversation?
Type at least two letters of their name, email or number. You can only message people with a booking, an active membership or a court booking at your studio. For SMS or WhatsApp they also need a mobile number on their profile, otherwise Message is greyed out.
Why can't I type a normal reply on WhatsApp?
WhatsApp only allows free replies for 24 hours after the member last wrote to you. After that, choose an approved template. You add templates on the SMS & WhatsApp page.
Does replying cost anything?
Each SMS or WhatsApp message you send uses credits from your SMS & WhatsApp balance. Messages members send you are free, and in-app messages never use credits.
What happens when I block someone?
For SMS or WhatsApp, the number is blocked and you can't reply until you unblock it. For in-app messages, their messages are hidden from you and they can't message your studio there.
What are Match chats?
Padel clubs also see a Match chats filter. These are group chats for the players in a booked match, and your staff can read and reply to them.
Related guides
Ready to try it?
https://moveya.io/studio/inbox