Terms of use

1. Acceptance of terms

These Terms form a binding contract between you and Moveya Fit Ltd trading as Moveya. By clicking to accept, creating an account, or booking an Offering, you confirm that you have read, understood, and agree to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy and Plans & Fees page.

If you book an Offering on behalf of another person (a "Guest"), you must ensure the Guest is aware of and complies with these Terms, and you accept these Terms on the Guest's behalf. If a Guest is a minor, you must be legally authorised to act on their behalf.

We may amend these Terms from time to time. We will post updated Terms on the Site and update the "Last updated" date. Where changes materially affect your rights or obligations, we will provide reasonable advance notice by email, in-app notice, or another appropriate method. Where required by law, we will obtain your agreement before those changes take effect. If you do not agree, you must stop using the Site.

2. The Moveya platform

Moveya is a technology platform that helps you discover, reserve, and pay for fitness classes and related experiences offered by independent studios and trainers ("Studios" or "Venues"). Moveya does not own, operate, or control Studios, instructors, facilities, equipment, or the in-class experience.

Studios may sell prepaid class packs (credit packs) on Moveya in addition to per-class checkout. Where a pack is available, you may redeem credits toward eligible classes instead of paying per class at booking. Pack-credit redemptions do not add a Moveya service fee. Card purchases of packs and paid classes may include the Moveya service fee shown at checkout.

Only Studios that Moveya has approved for public operations appear in browse, search, the timetable, home recommendations, and studio listings. Studios awaiting review, rejected, suspended, marked as test accounts, or temporarily inactive for unpaid Moveya subscription invoices are not shown in those discovery surfaces.

Studios set their own prices, schedules, capacity, cancellation policies, pack products, and class details. Moveya reviews studio applications before they go live but does not guarantee the availability, quality, safety, or suitability of any Offering, instructor, or Venue.

You may browse approved studio and class listings without an account. An account is required to book, save favourites, leave reviews, and use personalised features.

3. Eligibility and your account

Moveya accounts are intended for people aged 18 or over. A parent or legal guardian may book an Offering for a minor where the Studio expressly permits minors. Minors may not create their own Moveya accounts. Where a guardian books for a minor, the guardian must accompany the minor as required by the Studio.

You must provide accurate, current, and complete registration information and keep it up to date. You are solely responsible for all activity under your account, including unauthorised use. Keep your login credentials secure and do not share your account with anyone else.

Your Moveya account is personal to you. You may not create more than one account, transfer your account, sell or gift bookings, or use Moveya for commercial purposes unless we expressly authorise you in writing.

We may refuse service, limit access, or terminate accounts that violate these Terms, applicable law, or payment-provider requirements, or that we reasonably believe pose a fraud, abuse, or safety risk.

4. Bookings and the member–studio relationship

When you confirm a booking, you enter into a direct contract with the Studio for that Offering at the price, time, location, and on the terms displayed at checkout. Moveya facilitates the reservation and, where applicable, payment between you and the Studio.

A booking is not confirmed until you receive confirmation in the app or by email. For paid classes paid at checkout, confirmation generally requires successful payment through Stripe. For classes booked with pack credits, confirmation is subject to successful credit redemption and capacity. For free classes, confirmation is immediate subject to capacity.

Moveya only accepts bookings for Studios that have been approved by Moveya and are enabled to accept bookings. If a Studio's approval is revoked or suspended after you book, or if a Studio becomes temporarily unavailable for new bookings (for example after an unpaid Moveya subscription invoice), we will follow the cancellation and refund rules in these Terms and the Studio's stated policy for bookings you already confirmed.

You must reserve and cancel Offerings only through Moveya. Reserving or cancelling directly with a Studio outside Moveya may result in suspension of your account and may affect refund eligibility.

Studios may set a booking close time for each class (for example, bookings may close 60 minutes before class start). After that time, new bookings are not accepted through Moveya.

If a class is full, you may join a waitlist where available. Joining a waitlist does not guarantee a spot and does not charge you for paid classes until you complete checkout for an available spot.

Class packs and credits. Where a Studio sells class packs, purchasing a pack creates an entitlement of prepaid credits for that Studio, subject to the pack's credit count and validity period shown at purchase. Redeeming credits books an eligible class without a separate per-class card charge. Each class may require one or more credits as shown by the Studio.

If a Studio deactivates or archives a pack product, that product is hidden from the member catalog and can no longer be purchased. Packs you already purchased remain usable: remaining credits stay available until they are exhausted or expire under the entitlement you bought. Classes you already booked with those credits remain confirmed bookings and are not cancelled solely because the product was deactivated. Changes a Studio later makes to a pack's price or name apply to new purchases only and do not change entitlements you already own.

5. Payments and pricing

Prices are shown in GBP (£) and are set by each Studio for the class or pack. At card checkout, Moveya adds a service fee of 4.9% of the booking amount (capped at £0.99) which is charged together with the Studio price in a single payment. Before you pay, checkout shows the Studio price, the Moveya service fee, and the total as separate lines.

Payments are processed by Stripe. Moveya does not store your full card details. By paying for a class or pack, you authorise Stripe to charge your selected payment method for the total amount shown (Studio price plus any Moveya service fee).

You are responsible for any third-party charges associated with accessing the Site, such as mobile data or internet fees. Applicable taxes, if any, are handled as displayed at checkout or required by law.

Failed or incomplete payments do not create a confirmed booking or pack entitlement. If payment fails after a temporary hold, your booking or purchase may be cancelled automatically.

6. Cancellations and refunds

Refund windows and booking close times are set by each Studio and shown at checkout before you pay. Moveya does not guarantee a single platform-wide cancellation window. If a Studio does not set a custom class refund cutoff, Moveya's default is 12 hours before class start. Booking close time (when new bookings stop) is separate from the refund window. Nothing in this section limits rights you may have under applicable consumer law.

At card checkout you pay the studio price plus a 4.9% (max £0.99) Moveya service fee, shown as a separate line before you pay. Pack-credit bookings do not add this fee.

On an eligible member- or studio-initiated cancel of a card-paid class or unused pack, you are refunded the class or pack price only. Moveya retains the 4.9% (max £0.99) service fee, except where required by law. Example: on a £20.00 class you pay £20.98 (£20.00 class price plus the £0.98 Moveya fee). If you cancel within the refund window, you get £20.00 back and Moveya keeps £0.98. The same split applies to an unused pack cancelled within the pack window. The 4.9% (max £0.99) fee is retained by Moveya, not the Studio. Refunds of the class or pack price typically reach your original payment method within 5–10 business days, depending on your bank or card issuer.

If you cancel a card-paid class outside the Studio's refund window, the booking may still be cancelled, but you will not receive an automatic refund unless the Studio agrees otherwise or applicable law requires a refund.

If you booked the class with pack credits and you cancel within the Studio's stated class cancellation window, Moveya restores the redeemed credits to your pack where policy allows. Outside that window, the booking may be cancelled without restoring credits unless the Studio or applicable law requires otherwise. Pack-credit bookings do not include the Moveya service fee, so there is no card refund of that fee on a credit booking.

If a Studio cancels or removes a published class, the same member outcome applies as an in-window cancel: card-paid bookings receive an automatic refund of the class price through Stripe (Moveya retains the 4.9% (max £0.99) service fee), and pack-credit bookings have redeemed credits restored where system rules allow.

Class packs (prepaid credits). You may cancel an unused pack for a refund of the pack price within the Studio's pack cancellation window (default 24 hours after purchase, unless the Studio sets a different window). Moveya keeps the 4.9% (max £0.99) service fee on that cancel, matching the class-price split above. Once you redeem any credit from a pack, that pack can no longer be cancelled or refunded through Moveya, except where required by law. Unused credits expire after the pack's validity period. Expired, exhausted, or already-cancelled packs are not eligible for cancellation. If a Studio later deactivates the pack product, packs you already bought stay usable until credits are used or expire.

Pending or unpaid checkout sessions can be left without charge. If payment is captured but Moveya cannot grant the booking or pack credits because of a system failure, we typically refund the total charged, including the Moveya service fee. Once payment is captured and the relevant refund window has passed, further refunds follow the Studio's policy unless we are required by law to provide otherwise.

• Card-paid class, cancelled in time (or cancelled by the Studio): class price refunded; 4.9% (max £0.99) Moveya service fee kept
• Card-paid class, cancelled late: no automatic refund of the class price or the fee
• Pack-credit class, cancelled in time (or cancelled by the Studio): credits restored to your pack
• Pack-credit class, cancelled late: booking may be cancelled without restoring credits
• Unused pack, cancelled within the pack window: pack price refunded; 4.9% (max £0.99) Moveya fee kept
• Pack with any credit already used, or after the pack window: not eligible to cancel through Moveya

7. Attendance, no-shows, and reviews

You are expected to attend classes you book and to arrive on time. Studios and trainers may record attendance status (for example, attended, late, absent, or excused).

Moveya does not automatically charge no-show fees. Studios may apply their own in-person policies for late arrival or no-shows. Any dispute about attendance or admission is primarily between you and the Studio.

You may leave a star rating and, for studios, an optional written review only after you have attended the class, the class has ended, and any applicable payment requirements are met. Reviews must be honest and based on your genuine experience.

Reviews reflect your opinion, not Moveya's. We may remove reviews that are abusive, fraudulent, defamatory, contain personal data about third parties, or otherwise violate these Terms or our community standards.

8. Health, wearables, and recommendations

Moveya may offer optional features such as fitness preferences, class recommendations, health dashboards, cycle-aware guidance, and connections to wearables or health apps (including Apple Health, Google Fit / Health Connect, or WHOOP). These features are optional and are not medical advice.

Health and wearable data — including cycle information you choose to provide — is governed by a separate explicit consent in Settings → Health & Privacy (off by default). We only use those signals in recommendations and AI Insights when you opt in. You may withdraw that consent at any time. Further detail is in our Privacy Policy.

Nothing on Moveya is intended to diagnose, treat, cure, or prevent any disease or health condition. Consult a qualified healthcare professional before starting or changing an exercise programme. Stop exercising immediately if you feel pain, dizziness, faintness, or shortness of breath.

You are solely responsible for deciding whether a class is appropriate for your fitness level, injuries, pregnancy, or other health circumstances. Studios are responsible for the safety and delivery of their classes.

9. Notifications and communications

Moveya may send you service communications about bookings, payments, refunds, class changes, reminders, waitlist availability, and account security. These service messages are part of operating the platform.

Marketing push notifications and similar promotional messages require your separate marketing consent. You can change analytics, personalisation, and marketing preferences in Settings → Privacy & Data.

By providing your contact details, you agree that we may contact you about your account and bookings. You may opt out of marketing communications while continuing to receive essential service messages.

10. Privacy and data protection

Our Privacy Policy explains how we collect, use, share, and protect personal data. It is incorporated into these Terms by reference.

When you book a class, the Studio receives information needed to honour your booking, such as your name and contact details and attendance status. Studios are independent businesses and are responsible for how they use member information they receive through Moveya, subject to applicable data-protection law.

You can manage optional data uses, request help with your account data, and withdraw optional consents through your account settings or by contacting support.

11. Acceptable use

You agree not to:

• Harass, threaten, defraud, or harm other users, Studios, staff, or Moveya personnel
• Impersonate another person, Studio, or venue, or create multiple accounts to evade review or enforcement
• Use bots, scrapers, or automated tools to access the Site without our written permission
• Reverse engineer, copy, frame, or commercially exploit the Site or its content
• Circumvent payments or studio approval by booking directly with a Studio to avoid Moveya where Moveya facilitated discovery or booking
• Post false, misleading, or unlawful reviews or other content
• Upload malware or attempt unauthorised access to Moveya systems
• Use the Site for any unlawful purpose or in violation of these Terms

12. User content and intellectual property

You retain ownership of original content you submit, such as reviews and profile information. By submitting content to Moveya, you grant Moveya a worldwide, non-exclusive, royalty-free licence to use, display, reproduce, and distribute that content in connection with operating, promoting, and improving the Site.

Moveya and its licensors own the Site, software, branding, and all content provided by Moveya, except for user content and Studio content. You may use the Site only for personal, non-commercial purposes unless we agree otherwise in writing.

If you provide feedback or suggestions about Moveya, we may use them without restriction or compensation to you.

13. Third-party services

Moveya relies on third-party providers to operate the Site, including Supabase (authentication and data), Stripe (payments), Mapbox (maps where shown), Expo (mobile delivery), wearable or health providers you choose to connect, and Instagram / Meta when a Studio connects Instagram so recent posts can appear on that Studio’s profile.

Your use of third-party services is subject to their own terms and privacy policies. Moveya is not responsible for third-party outages, errors, or acts or omissions.

Links to third-party websites or services are provided for convenience only and do not constitute endorsement.

14. Disclaimers, assumption of risk, and studio responsibility

To the fullest extent permitted by applicable law (including the Consumer Rights Act 2015), Moveya provides the Site on an "as is" and "as available" basis for booking technology and related platform features.

Physical exercise carries inherent risks, including property damage, illness, and bodily injury or death. You are responsible for determining whether an Offering is appropriate for you and any Guest.

Offerings are provided by Studios and third parties, not by Moveya. Moveya reviews studio applications before they appear in public discovery but does not independently verify every instructor qualification, facility safety, equipment condition, or the accuracy of Studio descriptions, photos, hours, or policies. Claims arising from participation in an Offering or from a Studio's acts or omissions are primarily between you and the Studio, except where Moveya is liable under applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

15. Limitation of liability

Subject to the mandatory consumer protections that apply to you, Moveya is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the Site or any Offering, except where such exclusion is prohibited by law.

Subject to the same mandatory protections, Moveya's total liability to you for any claim arising out of or relating to these Terms or the Site will not exceed the greater of £100 or the total amount you paid to Moveya for platform services (excluding amounts paid to Studios for classes) in the three months before the event giving rise to the claim, except where liability cannot be limited under applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

16. Disputes

If you have a dispute about a specific class, schedule, studio policy, or in-class experience, you should contact the Studio in the first instance. Moveya may provide booking and payment records to help resolve the issue but is not obligated to resolve disputes between you and a Studio.

If you have a dispute with Moveya, please contact support at support@moveya.io first so we can try to resolve it informally.

These Terms are governed by the laws of England and Wales. Subject to your mandatory consumer rights, the courts of England and Wales have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Site.

If you are a UK consumer, you may also use applicable consumer alternative-dispute-resolution routes where required by law.

17. Termination and suspension

You may stop using Moveya at any time and may request account deletion subject to our Privacy Policy and legal retention obligations.

We may suspend or terminate your access immediately if you breach these Terms, misuse the Site, create risk for Studios or other users, or if required by law or a payment provider.

Termination does not affect provisions that by their nature should survive, including payment obligations for completed bookings, intellectual property, disclaimers, limitations of liability, and dispute provisions.

18. Changes to these terms

We may update these Terms to reflect product, legal, or operational changes. We will post the updated Terms on the Site and update the "Last updated" date.

Where changes materially affect your rights or obligations, we will provide reasonable advance notice by email, in-app notice, or another appropriate method. Where required by law, we will obtain your agreement before those changes take effect. If you do not agree to updated Terms, you must stop using the Site.

19. General

These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, are the entire agreement between you and Moveya Fit Ltd trading as Moveya regarding use of the Site as a member.

If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

Moveya may assign these Terms. You may not assign your rights or obligations without our prior written consent.

Our failure to enforce a provision is not a waiver of our right to enforce it later.

Notices to Moveya may be sent to contact@moveya.io or through the contact details on the Site. Notices to you may be sent to the email address associated with your account.

20. Contact

Questions about these Terms? Email support@moveya.io, visit our Contact page, or read our Privacy Policy.

For current fees and plan details, see our Plans & Fees page.